Patient Billing Services
Insurance pays its share. The patient balance is what sits open for months. Fast Pay Health now collects it for you: a weekly call in your practice's name, a secure payment link, every payment posted. You pay only on what we collect.
pay.fastpayhealth.com/k3v9m
Patient balances are where practices lose money.
Insurance pays its share. Then the patient's portion goes on a statement, the statement goes in a drawer, and the front desk means to follow up between check-ins.
Most practices we work with have tens of thousands of dollars sitting in patient balances older than 30 days. Not because patients refuse to pay, but because nobody has the time to call them.
Patient Billing Services is that call. Every week, in your office's name, with a secure link to pay.
Revenue cycle management
Our billing team works your insurance side every day. Fewer stuck claims, faster reimbursements, and a dedicated account manager whose whole job is your A/R. Works with the EHR and practice management system you already have.
- Claims submission, monitoring and follow-up
- Medical coding
- Patient eligibility verification
- Denial management
- Accounts receivable cleanup
- Provider credentialing and enrollment
- Daily transaction posting, with reporting you can actually read
Patient Billing Services
We take over the patient balances your office never gets to. You pay a percentage of what we collect, and nothing on what gets written off.
- Weekly pull of aging patient balances
- A call to each patient explaining the balance
- Secure payment link by text or email
- Every payment posted and reconciled daily
- Weekly work-list summary and a monthly collections report
- One dispute flag that stops all contact
How our patient billing service works
It runs on a weekly cycle. You see everything we do, and you can stop any account with one flag.
We start with a free practice analysis
Before anything is signed, we pull your patient balances that are 30 or more days past the statement date with a final EOB on file, leave out anything disputed, and show you the total. If it is under $10,000, we tell you it is not worth it.
| Aging | Accounts | Balance |
|---|---|---|
| 31 to 60 days | 42 | $6,118.40 |
| 61 to 90 days | 37 | $5,702.10 |
| 91 to 120 days | 29 | $4,390.75 |
| Over 120 days | 51 | $7,884.00 |
| Eligible balances | 159 | $24,095.25 |
3 accounts excluded: flagged as disputed in PMS
Every week we call, in your office's name
Short calls, HIPAA verification first, no balance left on voicemail. We explain what the patient owes and why, then text or email a secure payment link. We never take card numbers over the phone. If a patient wants to pay in person, we send them to your front desk.
pay.fastpayhealth.com/u7q2d
Payments are posted the same day, and you get a summary every week
Every payment through the link is posted to the right account and reconciled daily. Any difference is fixed within 24 hours. Each week you get the work-list summary, and each month a collections report with payments, write-offs, referrals and what is still open.
You decide what happens to what is left
Whatever is still unpaid at your aging threshold, 90 days by default, is written off. If you chose collections in your agreement, it is referred instead. Settlements, discounts and payment plans are always your call, not ours.
| Aging threshold | 90 days |
| After threshold | Write off |
| Payment system | Your existing processor |
| Card details by phone | Off |
| Dispute control | DISPUTED flag in PMS |
Four commitments in every patient billing agreement
These are the same four things our sales team says on every call, and they are written into the agreement.
- We do not take card or bank details. Patients pay through the secure link or at your office. If you want us to take cards by phone, that is a separate signed authorization, and the details go to your office through a secure channel so you run the charge.
- You pay on what is collected. A percentage of the patient payments we actually bring in, or the monthly minimum, whichever is greater.
- Write-offs cost nothing. If a balance is written off, you are not billed for it.
- You control disputes. Flag an account as disputed in your system and all contact stops. It is back with you within one business day.
"Partnering with Fast Pay Health is one of the better decisions we have made in managing our practice. Their team is a welcome extension of our practice."
Julie Honda, OD
Why practices stay with Fast Pay Health
You get a dedicated account manager who knows your practice, not a ticket queue. Transactions are posted daily so your receivables are never stale. You can take the full suite or just the pieces you need. And on the insurance side, clients have seen net collections rise by more than 90% in their first few months.
Request a free practice analysisWhat patient billing could return for your practice
Estimates only, using the same math our sales team uses to set your tier: 40% of your monthly patient payments is the balance we expect to work, the tier sets the rate, and you keep the rest. Real numbers come from your free practice analysis.
Fee is the tier rate on what is collected or the monthly minimum, whichever is greater. Write-offs are not billed.
| Practice | Monthly patient payments | Balances worked | Monthly fee |
|---|---|---|---|
| Small | $27,691 | $11,077 | $1,000 minimum |
| Medium | $88,489 | $35,395 | $2,389 |
| Large | $235,614 | $94,245 | $6,362 |
The large practice above pays about 6.75 cents on each dollar we bring in. Everything else goes back to the practice, and anything that ends up written off costs nothing.
Request a free practice analysisPatient Billing Services pricing
The rate depends on how much your practice collects in patient payments each month. It is the same list for every practice and it drops as your collections grow.
| Estimated monthly collected patient payments | Rate | Monthly minimum |
|---|---|---|
| Under $10,000 | 12.00% | $750 |
| $10,000 to $35,000 | 8.00% | $1,000 |
| $35,001 to $100,000 | 6.75% | $2,000 |
| $100,001 to $250,000 | 6.00% | $4,500 |
| Over $250,000 | 5.25% | $7,500 |
How your tier is set: we take your average monthly patient payments over the last three months and use 40% of that as the estimate. It is re-checked every quarter against actual collections. Setup: existing Fast Pay Health RCM clients pay no setup fee; stand-alone practices pay $500 once. One month's minimum is due at signing. Term: 12 months. Out-of-scope work is $40 an hour, and you pay your payment processor directly. Co-pays, day-of-service payments, refunds and agency recoveries are never billed.
Onboarding: live in ten business days
Nothing starts without a signed agreement and BAA. From there, this is the schedule.
Patient billing FAQ
Our front desk already follows up on balances.
They do it between check-ins, phone calls and everything else, so balances age. We call every week, post everything, and send you the summary. You keep control through the dispute flag.
Will patients complain about the calls?
The calls are short, use your office's name, and go through HIPAA verification before any balance is mentioned. Voicemails never include a balance. If a patient disputes anything, contact stops and it comes back to you within one business day.
What about card security?
We do not take card or bank details. Patients pay through the secure link or at your office. If you specifically want us to take cards by phone, you sign a separate authorization and we pass the details to your office through a secure channel so you charge the card.
Why is there a monthly minimum?
It covers the weekly calling and posting work whether or not patients pay that month. Above it, you pay only on money we collect, and write-offs are free.
Can the rate be negotiated?
No. The price list is the same for every practice. The rate drops on its own as your collections move into a higher tier.
Does this work with our EHR?
Yes. We work inside the EHR or practice management system you already use, across more than twenty platforms.
Is provider credentialing included?
Yes. Credentialing and payer enrollment are part of the RCM service.
Is this HIPAA compliant?
Yes. Our billing services meet HIPAA and PCI standards, and nothing starts without a signed BAA.
Get a free practice analysis
Tell us a little about your practice and we will pull your 30+ day patient balances and show you the total within two business days. No commitment. If it is not worth it, we will say so.
Already a Fast Pay Health RCM client? Your account manager can start this for you.